Selling without internet
What still works when the internet drops, how offline bills are numbered, and how they are sent later.
Selling keeps working when the internet is down. Everything else needs internet.
Before it can work
Open Sell once while the internet is on, on each till. The till then keeps a copy of your drug list, prices and receipt details. It refreshes the copy every few minutes while online. A copy older than a week is not used.
When the internet drops
- A badge in the top bar says Offline.
- You can still open Sell, search drugs, scan barcodes, give discounts, and take cash or card. The receipt prints as usual, with a bill number like
OFF-K2P-0001. - Dispensing labels still print.
- The shelf figure in Sell goes down with each offline sale.
- If you close the browser and open it again with no internet, the till opens if you signed in within the last 24 hours.
What needs internet
Points, on-account (credit) sales, holding a sale, the hospital link, and every other screen: Stock, Receiving, Reports, Customers, Settings and the rest. These screens say "This screen needs internet".
When the internet comes back
- The waiting sales are sent by themselves. The badge shows "Sending…" and then goes away.
- Each sale gets its real bill number. It keeps the time it was sold. Loyalty points for the customer's mobile number are added now.
- If the system had less stock than you sold, the sale is still saved and the drug goes on the Fix list, as with any sale made when the system showed no stock.
- A sale is never saved twice, even if the connection drops during sending.
A sale "needs attention"
If a sale cannot be saved, the badge turns red. Click it to see why. The usual reason is that a price was changed in the system after the till's copy was made, so the cash taken is less than the new price. The customer already has the goods. Enter the sale again online, then press Discard on the stuck one so it is not counted twice.
Good to know
- The sale is kept in the browser of that till. Do not clear the browser's data while sales are waiting.
- You can press Send now in the badge to try straight away.
Still stuck? Ask Kiyara inside MediPOS, or message us on WhatsApp.